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Factors and unsolicited services (Out of hours)

Peter Douglas posted on the 14/10/2020 8:12:42 PM

Has anyone else received a charge in their bills from [their factors] for emergency out of hours service? I have challenged this as it is covered under legislation as an Unsolicited Goods & Service but our 'property consultant' seems unable to grasp that they must operate within the law & refuses to return the fee. It's not a huge amount but if they start setting up contracts with external agencies & billing their customers this opens a very bad window of opportunity to continue doing this. Has anyone else been billed for this & or challenged it. We previously had a similar but bigger bill for an asbestos survey which nobody either asked for nor got to see.

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